Process of Service & Maintainance
By carry out the maintenance according to SOP procedure designed by the company. A simple and sequential approach can get things done quickly and avoid inadvertences.
1. Fender Cover
2. Open the oil filer cap
3. Take our the air filter & cabin filter
4. Disassemble the OSN & Oil Filter when the vehicel is lifted up
5. Take time to check each tire pressure and add it directly
The maintenance service is not only about changing the oil, but also includes 19 SAFETY CHECKPOINTS and writing reports (serious problems must be notified to the customer immediately).
• Electronic systems
• Brakes (visual inspection)
• Battery (visual inspection)
• Air conditioning system
Commissioning • Report • Explaning • Solution
The staff will go to the test run with the customer and record the problem, then explain the seriousness of the problem to the customer, and then give the solution. If the customer cannot repair in time due to time or money problems, we will write a report on the bill.
This move is to protect both parties. The staff has informed the customer of the fault problem. If the customer does not change, the company will not take any responsibility for any accident.
The customer could clearly know what other problems he had, and assisted him in estimating the cost of the next maintenance. It also prevents cheating from other repair shops.
On the third day after maintenance, employees would WhatsApp or make a call about the situation of the car enthusiastically. If there were any questions or dissatisfaction, he had to arrange an appointment to carry me back.